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Return And Exchange Policy

At Leone Clothing, we prioritize your satisfaction and strive to deliver high-quality products. However, we understand that there may be occasions where you need to exchange or return an item. Below, we outline our policies

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Damaged or Defective Items

If your item arrives damaged or with a manufacturing error, please contact us within 30 days of delivery. We will offer either:

  • A free exchange of the same item, or

  • A full refund for the purchase.

To initiate a claim, please email us at leone.clothingstore@gmail.com with the following:

  1. Your order number.

  2. A description of the issue.

  3. Photos of the damaged or defective product, including packaging.

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Exchanges for Incorrect Sizes, Colors, or Change of Mind

We do not issue refunds or exchanges unless the original item is defective or damaged. Please, make sure to follow the provided size charts to ensure correct fit. If you realize that an error was made while placing your order, please contact us at leone.clothingstore@gmail.com within 2 hours of placing the order.

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European Union 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel your purchase under the EU Consumer Rights Directive.

Conditions for Cooling-Off Period:

  • The cancellation period lasts 14 days from the day you receive the goods.

  • You do not need to provide a reason for the return.

How to Cancel Your Order:

  1. Notify us at [Insert Email] within the 14-day period, stating your intent to cancel.

  2. Return the item(s) in their original condition and packaging.

    • Customers are responsible for the return shipping cost.

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How to Return or Exchange an Item

  1. Initiate a Request: Email us at leone.clothingstore@gmail.com with your order number and reason for the return or exchange.

  2. Prepare Your Item: Package the item securely to avoid damage during transit.

  3. Ship It Back: Use the return address we provide after approving your request.

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Refunds

For damaged or defective items where refunds are requested, the following conditions apply:

  • Refunds will be processed back to the original payment method within approval.

  • You will receive an email confirmation once your refund is processed.

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Contact Us

If you have any questions about our return or exchange policy, feel free to reach out to us:

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